Refunds

Recreation services in the District of Kitimat are 100% Satisfaction Guaranteed.

Programs/Workshops/Fitness Programs

The District of Kitimat Leisure Services Department reserves the right to cancel any program due to lack of registration or other issues beyond its control.  Fees paid will be reimbursed in full.

Refunds

Programs/Workshops/Fitness Programs: Your satisfaction with all programs/workshops/fitness programs is guaranteed.   If you are not completely satisfied with any class or program you may request a refund or credit.  Full reimbursement will be made.  Note: Unused fitness punch passes at the end of each season are non-refundable and non-transferable to future fitness classes

Memberships/Punch Passes

Refunds will not be issued for memberships including: Regular memberships; Court Memberships; and Art Wing Memberships. 

Reasoning: The District of Kitimat Leisure Services Department deeply discounts the price of memberships to the purchaser at the time of purchase.

Medical Excuses

Membership refund requests from individuals who have a new injury, or a medical condition, that limits physical activity, will be considered by the Recreation Administration Coordinator.

Please allow 30 days for processing and mailing refund cheques

For more information on refunds, please contact either Riverlodge Recreation Centre at 250-632-8970 (recreation, workshop, fitness programs, and membership refunds), or Tamitik Jubilee Sports Complex at 250-632-8955 (swimming programs and arena rental refunds).